Southwest Airlines Flight Attendant Job – 67 Interview Questions To Crack

Careers at southwest airlines are one of the prestigious jobs in this industry. To become a southwest airlines flight attendant is easy if you know the interview questions, process and how to crack it.

So here I listed complete Southwest Airlines flight attendant interview Questions. You can expect questions from this list and nothing will come from outside of this post. Go through these questions and crack the interview.

southwest airlines flight attendant interview questions

Day by day southwest airlines generates more revenue due to its rapid increase in passengers. This happened only by the first class customer service provided by them. So they expect customer oriented flight attendants.

To become a flight attendant, first of all, you have to know the qualifications and the desired requirements.

If you want to know about Interview process, Training, Salary, Requirements, employee benefits of Southwest airlines, Check this detailed article Everything about Southwest Airlines Flight attendant.

Apply for Southwest Airlines Flight Attendant Position now.

Southwest Airlines flight attendant interview Questions

The majority of the Southwest Airlines flight attendant interview questions are based on customer relationship, co- workers management and your situation reaction.

1. Questions Related to Flight Attendant Job

The basic knowledge about your job is also essential. Also the airline HRs eager to know that how much knowledge you have about their airlines.

  1. Why do you want to be a flight attendant?
  2. What scares you the most about becoming a Flight Attendant?
  3. What does hospitality mean to you and provide an example of how you have demonstrated this in your experience?
  4. What type of computer skills do you have?
  5. Why do you want to leave your current job?
  6. Do you know the job requirements?
  7. Do you know what a flight attendant does? Elaborate.
  8. What is the number one reason why you want to be a flight attendant?
  9. What are some of the responsibilities of the position you are applying for?
  10. What do you know about what Flight Attendants do?
  11. Would you be willing to relocate?
  12. Where did you obtain your customer service skills?
  13. Do you have visible tattoos?
  14. What do you do at your current job?
  15. Are you ok with lifting 70lbs on a regular basis?
  16. What are the top 3 most important things a flight attendant is responsible for?
  17. What does a Customer service Agent do?
  18. What are your long term goals?
  19. Name the most physical work/activity recently completed.
  20. Tell me about how you maintain perspective at work?
  21. Why do you want to work in a call center?
  22. What skills from your previous job would help you with this one?
  23. What are your career aspirations?

2. Questions Related to Company

  1. Why do you want to work for Southwest Airlines?
  2. Why southwest? What would you do if one of the employees is not being fair on the job
  3. Is the 4 weeks training in Dallas okay for you?
  4. Have you worked at a Call Center before? If hired, where do you see yourself in 3-5 years at Southwest?
  5. What order does the employee mean to Southwest Airlines?
  6. Employee – Customer – Stockholders
  7. Why should we hire you?
  8. Why should we choose you?
  9. Why do you want to work here?
  10. Why do you want to leave your current job?

3. Questions Related to Your Reaction

  1. Is your schedule flexible?
  2. How do you perform under pressure?
  3. What 5 words would you use to describe your work ethic?
  4. What is your work and living history for the past 10 years?
  5. What is your development process?
  6. Tell me about a time you took initiative
  7. Tell me about a time you handled an emergency situation.
  8. What are the three words that someone would use to describe you?
  9. What do you find yourself doing when you have down time?
  10. Have you ever been in an emergency situation? If so, how did you react?
  11. Tell me about a time you faced a disagreement? How did you handle it?

4. Questions Related to Customer

  1. Tell me about a time you had to deal with an irate customer. How did you handle it?
  2. Tell me a situation where you made a coworker or a customer smile? (THEY LIKE A GOOD STORY)
  3. Explain the time you gave exceptional customer service?
  4. How do you handle a rude customer once in flight?
  5. Tell about a time when you had to provide great customer service.
  6. Name a time you had to overcome a difficult situation but had to maintain great customer service?
  7. Tell me about a time you went above and beyond to assist a customer?
  8. Tell me about a time when you had to work with a difficult customer
  9. Tell one example of your Corporate Social Responsibility(CSR) experience
  10. How have you handled an upset customer?
  11. How do you handle an unhappy customer?
  12. How do you have fun at work?
  13. Name a time when you had to work through a stressful event in order to accomplish a goal.
  14. How do you handle stress?
  15. How are you with working with angry customers? Are you okay with working overtime?
  16. Name a time you had to deal with a difficult situation at work, what did you do, what was the outcome?

5. Questions related to Co-Worker

  1. Tell me about a time you had a problem with a coworker. How did you handle it?
  2. Tell me about a time you went above and beyond for a Co-Worker.
  3. How do you bring humor or laughter to work?
  4. Name a time when you had a conflict with a co-worker
  5. How would you handle a situation where one member of the team was not contributing to the effort?
  6. A time you didn’t get along or didn’t approve of what a coworker did and how you handled it.
  7. Tell me about a time you had to deal with an unmotivated coworker. How do you handle difficult customers?

The complete Southwest Airlines flight attendant interview questions are in your hand now. You can be a Southwest Airlines flight attendant if you do well in the interview. Go through these questions and crack the interview.

Apply for Southwest Airlines Flight Attendant Position now.

About the author

Jane Mendes

I am a Flight Attendant Hiring and Training Expert at the leading Airlines. I like to help new and struggling people to find the career path from where they are to where they want to be in work and life so that they become transformational flight attendants.
To know more about me, check the about us page!

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